Wise Property Care Testimonials 

From: Bob Preston
Subject: Surveyor visit - Michael Gourlay

 
"Dear Sirs
 
"My wife and I felt we had to write to say how pleased we were with the service we received from your company. Your surveyor arrived on time and carried out a well informed survey in a very courteous manner despite the survey being a bit of a waste of time in that it did not confirm our worst fear of severe water damage and rot. Despite this Michael completed the survey and gave us useful advice on how to treat the problem and what to look for in case of a recurrence at that site or elsewhere in the house, which is 150 years old. You can rest assured that should we, or our neighbours have a problem in the future we will not hesitate to call you.
 
"It was a pleasure getting such good service, which is not always the case with other companies.
 
"Thanks for your assistance"
 
Bob

From: Kay Young
Subject: Re: Condensation

"Hello, Karen!
 
"Thank you very much for the information, which is a great help. I will try the steps advised and to air the rooms in question more thoroughly and daily.
 
"I much appreciate your advice and knowledge of the problem. Should we require work to be done in the future, I will most certainly contact you at Wise Property. Thanks again and all the best for 2008 and way beyond. You have been amazing and it is just good to know that there are professionals in your line of work, who can identify and fix property problems with speed and expertise.
 
"Kind regards"
Kay Young

From: Colin Smurden
Subject: survey thank you..

"Dear Sirs,

"I am not normally one for following up on any services provided to me but I feel I have to send this email to you to thank you for the superb service I received from your company today (25th April 08).  

"I had a small patch of 'damp' on an external wall which I had another local company come to survey the previous day and was told it would require extensive work to correct the situation with removal of cement render inside along with the application of a waterproof membrane which I found a bit strange because the patch in question was only about 18" square!!! 

"Anyway I never accepted the first quote which I was told would be 'in the hundreds' of pounds to correct so I contacted your company at about 4pm on the Thursday and arranged for your surveyor to attend my property the next day at 10am.  This was duly done and your surveyor attended at the stated time.  The situation was explained to him and a visual inspection was carried out.  During this inspection a conversation took place between us and I was not spoken to like and idiot or someone who knew nothing about the problem.  Following a complete visual survey it was relayed to me what the problem was - ingress of rain water through the window frame seals - and how to remedy the situation which would cost me about £10. 

"I must thank you and the surveyor for his honesty and integrity and please do not hesitate to use me as a referee if anyone requires a third party independent reference.  I was /am more than impressed with the service I received and would be happy to relay my thoughts to anyone else.    Please accept my thanks again to all concerned the receptionist, surveyor and all...   If I ever require the services of one of your guys I will not hesitate to use you or recommend you. 

"Thanks once again
 
"Yours Sincerely"     
Colin Smurden  

From: Glenn Stewart
Subject: White Preservation Team

"Dear Gavin,

"May I thank you for your personal attention and for your colleagues Jimmy and Colin for undertaking the installation of a chemical damp proof course and common furniture beetle treatment to the property at Kingsbarns.

"Jimmy and Colin were a delight to have undertaking the work.  I cannot praise them more highly for their care and attention during the contract.  I would also like to thank Laura for her helpful advice and after-sales attention.

"May I ask you to express my thanks to both Jimmy and Colin as I did not have the opportunity to personally thank them the way I would have wanted when they departed as I was giving instructions to my main contractor in the upstairs of the property when they both shouted up their farewell.

"I will have no hesitation in recommending you and your company to others.

"Yours sincerely"
Glenn Stewart