Customer Service

Learn how we put the customer first

Wise Property Care - customer service

Here at Wise Property Care our primary objective is to exceed our customer’s expectations in everything we do by placing the customer at the heart of our service. We aim to deliver customer satisfaction through honesty, reliability, and professionalism. We do not want you to experience just good customer service.  We want you to have "1st class Customer Service".

By using a step-by-step approach, we always ensure our clients are kept informed throughout their customer journey with Wise Property Care through regular communication from our surveyors, survey and contract teams.

We are extremely pleased with the overwhelmingly positive feedback we regularly receive from new and existing clients. With over 300 reviews on Trustpilot and many more on other external platforms such as ''Which?'; we hope that you feel assured that if you choose to select Wise Property Care for whatever property repair you need, you can expect 'astounding customer service'

More about our reviews and testimonials

Recognised for our excellent service

From the team members that arrange your surveys right through to our experienced and qualified surveyors you can be confident you are dealing with knowledgeable and experienced professionals. Whether your initial contact with Wise Property Care is through the internet, email, telephone, or in person; you can expect to be treated in a polite, professional and informative manner.

Our customer centric approach is widely recognised by industry bodies such as Which? and Trusted Trader providing our new and existing customers with complete faith and confidence in our service.

What you can expect

At Wise Property Care we understand instructing property repairs can be a stressful time however, as property specialists, you can be sure to experience some great customer service through:

  1. On site quotes and timescales to complete the work required
  2. A clean and tidy home on completion of the work
  3. Up to 20 years property repair guarantee to give you peace of mind
  4. Adding extra value to your home

We are head and shoulders above the competition when it comes to the speed of providing a quote for repairs. The average time in the industry to complete a property survey and quote for repairs is around five days. Wise Property Care can have this information for you on the spot immediately after completing the survey.

about our unique and award winning surveys

Always here for you

With branches throughout the country there will always be a Wise surveyor nearby in your local area to help. 

Whether you are looking to have some property repairs carried out or just have an unanswered question regarding a property problem, then do not hesitate in contacting Wise Property Care. We try to make it as easy as possible for you to get the information you need when you need it.

Reviews & testimonials

Do not just take our word for it. As much as we can tell you how GREAT we are, its always good to hear it from others. Find out what people say about our quality of service and workmanship.

View our reviews & testimonials

Our company story

We are very proud of our company history, awards, and team ethics. After all, they are the foundation stones to what makes us great. Why not learn a little bit more about us.

Learn more about the company

Contact Wise Property Care

Call Wise Property Care today and speak to a member of TeamWise who are on hand to provide advice on any property problems you may have.

If you suspect you have a property problem and would like a full diagnosis within a detailed report, along with the associated repair costs then arrange a property survey today.

More about our property surveys